I can't reset my StarID password

If you did not provide a social security number or personal email address on your application, you will not be able to reset your StarID password using the Reset Password option. You have the following options:

  • Update your information: Fill out the Change of Information form located on the Records & Registration website. Submit the form electronically or in person, along with the required documentation.
  • Obtain a verification code: come to the ITS Help Desk in L1701. You will need to present a valid picture ID to receive a verification code.
  • Sign in to Profile: you may be able to go to the StarID Self Service site and go to Sign in to Profile if your password still works. From there you can reset it. It is recommended that you provide additional information through Records & Registration to prevent issues in the future.
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Details

Article ID: 73622
Created
Tue 3/12/19 11:06 AM
Modified
Mon 6/17/19 4:11 PM

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